Remote Guidance is a new augmented reality tool that allows customers to meet with a Diversey support technician virtually and in real-time from any location. Designed to expand Diversey’s best-in-class customer service, it is an iOS- and Android-based virtual reality tool that improves product troubleshooting beyond face-to-face phone calls and video chats. Users can identify problems and assess solutions quickly through interactive real-time experiences. Remote Guidance helps prevent equipment shutdowns, improve end-user training, promote faster staff introductions, and provide distributor sales representatives with application expertise anytime and anywhere needed.
With Remote Guidance, customers can meet and speak with a Diversey support technician virtually, in real time, from any location. They can show them the issue using live video links or by sending images captured on their own smartphone or tablet. The system automatically blends local and remote collaborative video streams to give and receive interactive help anywhere instantly.
Diversey’s technical customer support staff can assess the issue remotely and walk the user through a solution using mixed reality technology incorporating voice and visual interaction. This helps users implement solutions and get back to work quickly with reduced costly downtime. If a technician does need to make a site visit, the information provided during the virtual interaction helps ensure they understand the problem before they arrive and bring any necessary parts. This enhances their ability to provide the correct solution quickly and easily during the first visit with less time spent on site.
No registration is required for Remote Guidance which means users have fast, free and easy access to support and troubleshooting.
Remote Guidance is part of Diversey’s Internet of Clean platform. This utilises Internet of Things technology to monitor equipment, machines and operations remotely and in real-time through sensor-generated data. Through data science and analytics, this allows for complete insight into operations, dosing, compliance and machine performance and transforms service models from reactive to proactive and predictive. Diversey partners with valued customers to drive operational excellence and cost sustainability across various industry sectors.
Remote Guidance has been nominated for the Innovation Awards at The Cleaning Show in London. It was also nominated for the Innovation Awards and the ISSA Show North America in 2018. You can find out more on Stand C37 at The Cleaning Show, this week in London.