We’ve had a wonderful week at The Cleaning Show, welcoming visitors to our stand and discussing with them how our total solutions capability can help them deliver innovation, performance and sustainability across their cleaning operations. Throughout the week our team members met dozens of cleaning professionals seeking advice on the very latest cleaning products.
The centrepiece of our stand was the innovative Moonbeam3 device that delivers powerful UV-C light for fast broad area disinfection of high-touch surfaces in hospitals and care homes. With the device positioned in the centre of our stand, visitors could easily see how its arms can be moved to direct the maximum amount of UV-C light to target surfaces to ensure the best possible disinfection.
Another popular product on our stand was the TASKI AERO BACKPACK vacuum cleaner. This compact model offers the ultimate in portability and performance which makes it ideal for areas that are difficult to access with conventional equipment such as congested schools, office buildings or public transport. It offers ultimate performance in high circulation areas, or anywhere the presence of the public makes safety a priority, because there are no trailing power leads.
Elsewhere, our TASKI swingobot 2000 robotic floorcare machine spent the week going through its paces on our second stand. This latest-generation “hands-free” scrubber drier is 25% more productive than the previous model. It gets on with automatic floorcare and liberates cleaning staff to focus on more important and value-added tasks.
In addition to our demonstration areas, we sponsored the event’s VIP area. We used the area to host a special event on the Wednesday afternoon to meet selected guests and visitors.
Thanks to everyone from Diversey who helped make the event such a success. But an even bigger thank you to everyone who took the time to visit our stand, meet our team and see our products.
Remote Guidance is a new augmented reality tool that allows customers to meet with a Diversey support technician virtually and in real-time from any location. Designed to expand Diversey’s best-in-class customer service, it is an iOS- and Android-based virtual reality tool that improves product troubleshooting beyond face-to-face phone calls and video chats. Users can identify problems and assess solutions quickly through interactive real-time experiences. Remote Guidance helps prevent equipment shutdowns, improve end-user training, promote faster staff introductions, and provide distributor sales representatives with application expertise anytime and anywhere needed.
With Remote Guidance, customers can meet and speak with a Diversey support technician virtually, in real time, from any location. They can show them the issue using live video links or by sending images captured on their own smartphone or tablet. The system automatically blends local and remote collaborative video streams to give and receive interactive help anywhere instantly.
Diversey’s technical customer support staff can assess the issue remotely and walk the user through a solution using mixed reality technology incorporating voice and visual interaction. This helps users implement solutions and get back to work quickly with reduced costly downtime. If a technician does need to make a site visit, the information provided during the virtual interaction helps ensure they understand the problem before they arrive and bring any necessary parts. This enhances their ability to provide the correct solution quickly and easily during the first visit with less time spent on site.
No registration is required for Remote Guidance which means users have fast, free and easy access to support and troubleshooting.
Remote Guidance is part of Diversey’s Internet of Clean platform. This utilises Internet of Things technology to monitor equipment, machines and operations remotely and in real-time through sensor-generated data. Through data science and analytics, this allows for complete insight into operations, dosing, compliance and machine performance and transforms service models from reactive to proactive and predictive. Diversey partners with valued customers to drive operational excellence and cost sustainability across various industry sectors.
Remote Guidance has been nominated for the Innovation Awards at The Cleaning Show in London. It was also nominated for the Innovation Awards and the ISSA Show North America in 2018. You can find out more on Stand C37 at The Cleaning Show, this week in London.
In a previous post, we suggested that sourcing products, tools, machines and services from a single supplier can help deliver excellent results through an integrated solution which offers innovation, improved sustainability and better value to the customer. These benefits are often mirrored for the cleaning team, building services contractor or FM provider who is delivering the service because they help to make operations more profitable and easy to manage and deliver. In turn, this can make it easier for those service providers to make a compelling case when they tender or bid for new contracts.
As a cleaning operation grows it will often comprise more and more different components. But two cleaning operations are rarely the same. Nowadays, many contracts are configured with each component carefully chosen to deliver specific advantages or benefits for the customer and/or the service provider. These choices – and the priorities that drive them – will vary from customer to customer, contract to contract. Under these circumstances, choosing products from a single supplier offers a number of benefits.
First, because it offers a broad range, the supplier is likely to be an industry leader. They will have the products, resources, expertise, experience and market knowledge to work closely with the service provider. This is more than a customer-supplier relationship – the best outcomes are achieved when the two businesses work together in partnership to deliver an enhanced solution to the end-user organisation.
Second, contract configuration and procurement processes are simpler because there are fewer suppliers with whom to meet and negotiate. Suppliers with a wider choice of products will be able to advise on the best products and combinations to meet the ultimate business requirement. Many service providers under-estimate the time and resources that can be involved with setting up the cleaning component of major contracts.
Third, the chosen solution is less complex. Manufacturers design their products to work together. The resulting cleaning processes are simpler which leads to lower burdens associated with supply chain, implementation (eg roll-out or training), compliance, documentation, training and support. All of this saves the service provider time and money.
Fourth, integrated processes enable higher standards that are more consistent. This leads to higher levels of performance and compliance. This is demonstrable when auditing facilities or metrics from modern equipment are available as part of the solution.
Fifth, the business relationship is simpler. Working with one supplier usually means a single point of contact at all stages of the contract. Communications channels are shorter and quicker should any issues arise. Support is usually simplified: there is less risk of being passed from one supplier to another when the cause of an underlying issue is unclear. Instead, the integrated supplier offers a single point of resolution. Many relationships will also involve the integration of cross-company functions such as account management, training and technical support so that customers perceive a single service provider.
These are all good reasons but what about the products on offer? Cleaning suppliers that want to offer a total solution will need a set of products that cover the majority – if not all – of the major components of an operation. That is a good start but to enable true flexibility the supplier should offer choices from within its own portfolio.
A good example of this is floorcare where options include traditional mopping products, reusable and disposable microfibre, or various types of machine equipped with different pads or brushes. Each can offer benefits in particular scenarios. Another example is the choice between multipurpose formulations and separate products for each task and whether these will be concentrates or conventional formulations. Beyond this, the choice can be between innovations with new benefits or traditional products with a proven track record. The list goes on but only those suppliers who offer genuine choices will be able to support service providers who want to configure and fine-tune their operations to deliver maximum business, operational and cost benefits. Innovation is a key requirement in many cleaning operations because it supports other objectives such as improving results or reducing costs.
Our approach at Diversey is to introduce innovations and unique technologies across our portfolio to ensure customers can benefit from new ways of working while still dealing with a single market-leading supplier. In this way, we and our service provider customers can create highly focused solutions by choosing the very best products for the specific application and contract.
We will be highlighting how we work with cleaning teams, building service contractor and FM providers to help them configure innovative solutions and win new business at The Cleaning Show this week in London. Visit us on Stand C37.
The cleaning industry has been through significant changes since we last attended The Cleaning Show, not least the accelerating trend towards sustainability. Our promotion of sustainable cleaning and environmental awareness goes back even further. And although it’s been given many names since 1923 (when our business was founded), sustainability has always been at our core. Our track record is demonstrated through leadership with the Carbon Disclosure Project, assistance with the Alliance for Water Stewardship and the Asean Corporate Sustainability Award, among many other achievements.
Our aim is to help create a healthier and safer world for everyone. We published our latest Annual Sustainability Report at the end of 2018.
At the same time, we announced a new “Facilitators for Life” strategy and goals. This new approach will help ensure we address key environmental, social and technological opportunities, including reducing greenhouse gas emissions, engaging in ethical business practices and decreasing our packaging footprint by 2025.
Achieving sustainable cleaning also underpins our product offerings. These should all help customers to save water, conserve energy, prevent waste, and increase safety. Our building care ranges, for example, are available as ultra-concentrates for use with dosing and dilution control platforms that enable safe, simple and consistent high-performance cleaning while minimising wastage, packaging and chemical miles. Our TASKI floorcare machines – scrubber driers, rotary disc machines and vacuum cleaners – offer class-leading performance in terms of lower energy, water and product consumption. Innovations such as the 100% plant-based SURE range provide our customers with further choices to demonstrate the highest levels of environmental responsibility.
In addition to greater awareness of sustainability issues across the board, few could have imagined a decade ago how technology-driven innovations would affect the industry and the daily lives of those working in it. As a global leader we have been at the forefront of this trend with innovations including its advanced TASKI swingobot robotic floorcare range and Internet of Clean services such as SmartView task auditing and IntelliTrail machine management. These utilise advanced technologies in new ways to support the aims and objectives of cleaning teams to collaborate and work smarter, more productively and more sustainably while reducing costs, improving outcomes and protecting brands.
We have a unique ability to support cleaning teams with a complete set of products, tools, machines and services for every aspect of their cleaning operation. This means we can work with customers to devise, configure and implement a fully-integrated solution that is fine-tuned to their business and operational requirements and delivers enhanced performance and value. The concept of a total solution from a single vendor is not new but it does require that suppliers adapt to meet the business and regulatory pressures and take advantage of new technologies. As a leading innovator across the industry, we introduce new products to maintain our full-service capabilities. In the past year alone we have added, among others, the Twister by Diversey diamond-based scrubber drier pads and the Moonbeam3 UV-light disinfection system to our comprehensive portfolio.
Something that was revolutionary just a few years ago can quickly become commonplace. In the past, this was true of ultra-microfibre and ultra-concentrates but today these are widely used by cleaning teams as a matter of course. Soon, innovations such as robotic cleaning, the Internet of Clean and UV-light disinfection will also become routine. You can see many of our latest innovations and learn more about how we can help you meet your sustainability objectives on Stand C37 at The Cleaning Show, Excel London, 21-23 March.
We are excited that three of our innovations have been shortlisted for the Innovation Awards at The Cleaning Show in London next week:
Moonbeam3 delivers powerful UV-C light to provide fast broad area disinfection of high-touch surfaces in hospitals and care homes in as little as three minutes. This is much faster than fogging and almost twice as effective as traditional cleaning and disinfection alone in destroying the pathogens that cause healthcare associated infections (HAIs).
Moonbeam3 offers facilities a completely hands, chemical and fume-free way to complement existing processes with safer high-performance disinfection. It is ideal for surfaces accidentally missed during regular cleaning and for frequently-touched, hard-to-clean surfaces and intricate equipment. It can be used in patient rooms, operating theatres and bathrooms and on patient care equipment, keyboards, monitors, and workstations.
Moonbeam is quick and easy to use with push-button activation and short operating cycles. Its three articulating, light-producing arms can be positioned independently to target light efficiently and closely onto surfaces to be disinfected. This unique design allows it to be used in more places while its high-efficiency dosing increases speed which reduces labour and operating costs.
Remote Guidance is a new augmented reality tool designed to expand our best-in-class customer service. It is an iOS- and Android-based virtual reality tool that improves product troubleshooting beyond face-to-face phone calls and video chats. Users can identify problems and assess solutions quickly through interactive real-time experiences. Remote Guidance helps prevent equipment shutdowns, improve end-user training, promote faster staff introductions, and provide distributor sales representatives with application expertise anytime and anywhere needed. Remote Guidance is part of our growing set of Internet of Clean services that help users monitor and manage their cleaning processes more effectively.
IntelliCare is an innovative hand care system that helps healthcare facilities improve infection prevention and hand hygiene compliance. Its unique wall-mounted dispenser is the industry’s first automatic hybrid design with touchless and manual activation. IntelliCare dispenses globally-trusted hand care formulations in our Soft Care and SURE ranges. These comprise a complete set of soaps, sanitisers and creams meeting a wide range of international infection prevention standards. SURE products demonstrate the highest levels of environmental responsibility with 100% plant-based, 100% biodegradable formulations.
Judging for the Innovation Awards takes places on the first day of the show and the results will be announced on the Wednesday afternoon. Don’t forget to check back here – or the organiser’s website – to see how we did. In the meantime, you can see these and many other Diversey innovations on Stand C37 at The Cleaning Show (21-23 March, Excel London).
We believe the TASKI AERO tub vacuum cleaner is the quietest and most energy-efficient machine currently available on the professional cleaning market. The four models in the range produce only 53dB(A) of sound and utilise just 585W of electrical power in standard mode. But they produce as much cleaning suction as machines rated at 1000W or more. In “eco” mode they produce just 50dB(A) and consume a mere 295W. On energy savings alone, they can pay for themselves in under three years.
The range is available in thirteen- and fifteen-litre tank capacity models, both with mid-class and performance versions. It meets demand for vacuums that comply with the stringent sound and energy limits specified in EU Regulations EU665/2013 and EU666/2013, in force since September 2017.
The TASKI AERO vacuum’s revolutionary design ensures the maximum amount of air is used to create the all-important suction at the cleaning head. By redesigning the machine’s internal airways, TASKI engineers eliminated the obstructions, constrictions and potential points of leakage that reduce efficiency and produce unnecessary noise. Adding newly-designed components and ultra-efficient electric motor further boosted efficiency and cut noise. This combination of patented designs and components is called “whisper technology”.
Trials show TASKI AERO vacuums in typical professional settings will consume around £30 less electricity a year than conventional machines. This means a TASKI AERO will pay for itself in less than three years – representing the most competitive total cost of ownership package available.
The latest addition to the TASKI AERO range is our new TASKI AERO BACKPACK vacuum cleaner. This can be carried comfortably as a portable electric model but is also available in a battery powered version for the ultimate in agility and convenience. Its unique 3-in-1 capability allows it to be used as a backpack vacuum, tub vacuum or as a blower.
The compact portable design makes the TASKI AERO BP ideal for cleaning areas that are difficult to access with conventional equipment. These include busy entrances and congested schools, office buildings or public transport. The battery model offers ultimate performance in high circulation areas, or anywhere the presence of the public makes safety a priority, because there are no trailing power leads.
The TASKI AERO BP is among the lightest backpack vacuums. Its ultra-slim profile and high-quality rucksack material make it extremely comfortable to carry. The near-perfect weight distribution across the user’s back ensures maximum comfort. The overall weight of the electric version is just 4.7kg, while the battery version barely exceeds this at 5.3kg.
Lithium battery technology gives users the confidence of high flexibility and autonomy. The TASKI AERO BP Lithium model can be fully recharged in as little as 90 minutes and has a runtime of 30 minutes. This effectively means it offers limitless autonomy. The electric version has an A-rated energy classification and delivers an impressive 30ltr/sec of suction while the Lithium version delivers an effective rate of 22ltr/sec of suction.
Twister by Diversey is an innovative set of colour-coded floor care pads made from recycled plastics impregnated with billions of microscopic diamonds on the working side. They are ideally used with Diversey’s advanced TASKI swingo scrubber driers or rotary-disc machines and water alone to deliver excellent results while making floor care operations more sustainable. This highly sustainable floorcare option is one of the Top Ten products that we’ll be featuring at The Cleaning Show at Excel London from 19-21 March.
The range includes pads for almost every type of hard floor manufactured by changing the size and combination of the microscopic diamonds. This makes the pads less abrasive than corresponding conventional alternatives which helps to protect the floor while giving a smoother and improved appearance. The resulting micro-polished floor is more resistant to soiling.
The pads can be used with water alone, last three times longer than traditional products, and significantly reduce the need for periodic maintenance, all of which improves sustainability and reduces overall costs. Used this way the pads reduce chemical usage by 100%, floor pad costs by 66%, and weight of consumables by 98% (which also saves transport and handling) compared with traditional products. Working without chemicals also simplifies cleaning processes, creates a healthier environment for cleaners and bystanders, and reduces routine machine maintenance burdens.
There are different pads in the range almost every type of hard floor. Using just four in sequence – red, white, yellow, green – can rejuvenate and transform old, dull and worn stone floors with clean, uniform, shiny and polished results. The diamond impregnated side of the pad is coloured and works as a wear indicator.
The TASKI swingo 2100μicro (micro) scrubber drier is a revolutionary ultra-compact ride-on that combines agility, versatility and innovation to deliver class-leading floorcare performance up to 22 per cent higher than comparable models. Designed to deliver the productivity of a ride-on machine in settings where pedestrian equipment is traditionally used, it offers a highly efficient alternative to conventional designs. Innovations include a unique offset feature to clean against walls, energy-saving LED lighting, ergonomic “active sitting” driving position, and configurability as an integrated cleaning workstation.
Since its launch in 2015 the TASKI swingo 2100μicro scrubber drier has proved extremely popular with cleaning teams. It’s one of our Top Ten products that we’ll be featuring at the forthcoming Cleaning Show (21-23 March, Excel London).
The development team at TASKI has responded to market demand for a ride-on machine for smaller areas with exceptional uptime, productivity and performance. The generous 75-litre tank, efficient scrubber mechanism, advanced cleaning solution control and energy management ensure the machine can cover larger areas, up to 5000m2, and work autonomously for longer between refills and recharges (up to four hours) than comparable machines. Downtime is minimised so that the machine spends more time on productive work. Overall performance is up to 22 per cent better than comparable machines.
Innovations include a unique offset cleaning feature that enables the machine to clean right up against a wall. When used in this mode the scrubber mechanism can project up to 14cm to the right-hand side. No other ride-on machine offers this ability to clean the entire floor to the edge in a single pass. This eliminates the need to use a small pedestrian machine or mop and bucket for unproductive, inefficient and time-consuming secondary cleaning.
Offset cleaning automates manual working along walls and around objects by allowing the machine to work further from the wall more quickly and safely. The mechanism slides out of the way when obstacles are touched to prevent damage and repositions itself afterwards for continued cleaning. For general floorcare tasks and when the machine is travelling between areas, the mechanism is positioned centrally.
The machine is equipped with LED lights that consume less energy than conventional bulbs. Operators can use their machines with the lights on for longer without drawing excessive charge from the battery, ideal for low ambient lighting settings such as shops and warehouses during quiet periods. Operators also have a better all-round view of the working area when they use the lights.
The ultra-compact design and tricycle-style configuration promotes manoeuvrability and agility in confined and congested areas. With its 55cm working width and 138cm overall length the machine has a turning circle of less than 180cm which means it can operate productively and safely between obstacles, is compact enough to pass through normal doors and be transported in standard lifts.
Like all TASKI scrubber driers, the machine is designed for safe and ergonomic working. The operator is positioned directly over the scrubber mechanism and, unlike pedestrian machines, has an unobstructed view of the floor being cleaned and the wider working area for optimum productivity and safety. The unique “active sitting” driving position is designed to support the operator in the ideal posture to reduce fatigue during long shifts by taking weight off their feet while also allowing easy access from either side for maximum productivity.
Machine speed is automatically reduced when turning to promote stability. The front-tank layout offers full-width protection of the operator’s knees, legs and arms to reduce the risk of injuries. Controls are within easy reach for ergonomic working and follow the same intuitive style and layout as other TASKI machines to promote familiarity and ease-of-use with minimal retraining requirements.
The machine supports extensive customisation to enable intelligent total cleaning solutions matched to the specific application requirement. In addition to a number of machine-specific options, any tool or accessory from the extensive TASKI trolley range can be specified. This allows operators to configure their machines with everything needed to work autonomously on routine or bespoke applications without users wasting time locating and retrieving items.
The machine’s advanced TASKI IntelliFlow solution management system helps to minimise the number of time-consuming stops. The correct amount of solution is always delivered, irrespective of machine speed, even when turning, for consistent cleaning. Sustainability is further enhanced when options such as TASKI IntelliDose on-board dilution control, TASKI AquaStop refill management and TASKI Intellitrail fleet management are adopted.